We are a sister concern of Mascom International Group of Companies (MGC) which is located at “Mezzanine Floor, M-1/1, Plot# 28-E, South Park Avenue, Phase-2 Ext:, DHA, Karachi.”. We are principally dealing in all different ISP’s and Mobile Companies. With growing demand of Call Centre Outsourcing, Mascom International was established (17th Mar, 03) to cater this fast growing area. Mascom International offers two major services namely:

Call n Serve
This service provides back-office help-line solutions to companies. It includes Email Response Management, Help-Support Desk, Telemarketing, etc.

Call n Surf
This is A TOTALLY NEW IDEA based on PHONE E-commerce. At Call n Surf the buyer feels freedom from the complex experience of browsing through sluggish web pages and he can also buy even if he does not have a credit card.

Traditional E-Commerce
In traditional web/e-commerce the customer has to undergo the pains of sorting through several web pages filling lengthy forms to buy something. In addition, he must also have a credit card to complete the transaction.

Phone E-Commerce (How is it different?)
Our model provides complete freedom to the customer. The customer is served with live human interface, using phone, where sales support staff help him about his sales inquiries much faster than a computer. The customer goes through immediate one-step process to get what he wants. He doesn’t have to fill the forms or reveal his Credit Card information. They are given IDs and passwords or their accounts are refreshed immediately. Our collection executives collect the payment from their doorsteps.

A Smarter approach to IT and communication sales

Call n Surf is Karachi’s #1 delivery service provider of Soft Products. It is a pioneer in providing the supply chain management a direct contact with customers by implementing B2C  e-commerce in practice. Call n Surf offers unmatched variety of all Mobile and ISP accounts.

Call n Surf is the only distributor, and delivery service provider of soft products at customer’s doorstep.

Recognized as Best

From the very beginning Call n Surf’s services have been recognized as “best in class”, “immediate”, Interactive and real-time. That’s why new demands just keep rolling in. This pleasant experience of satisfaction and fulfillment is shared by our customers and vendors alike. That means more business for the vendors and more value for the customers.

Better Service through better technology

Call n Surf has successfully pioneered an innovative business model. Our unique services integrate the IT and communications’ account refresh systems to the phone line. The phone line is universally available. That’s why call n surf enjoys a unique edge over conventional account payment channels like dealers’ network; ISPs’ own home delivery system etc.

In traditional methods the customer either has to physically go to a dealer or a franchise or he calls the main supplier by phone and someone visits the customer’s doorstep to receive the payment. Only after payment, the customer gets his thing delivered. That means the conventional payment method is limited to tangible delivery.

In traditional real time online Credit Card Payment method the customer must have two things: a credit card and an online/connected computer terminal. What if someone out there does not have both?  

At Call n Surf we offer the customer real time delivery without any delay. The customer calls our UAN and gets his account refreshed with in 180 seconds. We only verify his ID card number, his address and his landline phone number and refresh his desired account. May that be a Cell phone account or and ISP account. We facilitate the customer at his terms.

To provide unmatched services to our customers our 24/7 UAN in-house state-of-the-art call centre is always available with ready made customer profile, most advanced CRM and over 300 choices to choose from to help users buy what ever they want, quickly and easily. All of these resources are directly accessible just a Phone Call away.

We Never Sleep

Call n Surf is available round the clock. All customers enjoy a 24 hour customer support, complete online shopping experience; (including free consultancy). Our online delivery system is so efficient, robust and easy to use that they barely generate any support requests. That’s why our expert, in-house tech support is always free, not only for old customers but also for the first time trial users. When you consider that over 300 new customers subscribe to our services each month, this is a phenomenal indicator of reliability.

We keep growing … and growing

Recognized by our customers as the fastest delivery company, Call n Surf stands out as an online courier firm that is thriving in today’s challenging marketplace. Privately held by its founders and owners, with no debt and no outside funding, Call n Surf continues to enjoy a rocketing annual growth rate and a profitable bottom line.  Both end-user (individual) and corporate customers are getting whatever they want, wherever they want and whenever they want.

Our Success
It’s been more than a year in providing matchless sales and client services in Karachi. Since its inception Call n Surf enjoyed an overwhelming response from all quarters including end-users and corporate markets because our firm has a team of highly educated and dedicated workers who are professionals in the field of Call/Sales Handling. It drives customer acquisition, increases purchasing power and customer retention which results in improved sales.

Our Strength
Our dedicated team of employees is our real strength. Call n Surf began its services with only two customer support agent and one collection executive. Today, after undergoing significant growth and expansion we have following dedicated employees in our team:
No. of Customer Support Agents: 6 + 1
No. of Sales / Collection Executives: 8 + 2
No. of Manager Customer Support Agent: 1